Management

…the difference is clear.

Robert Gilliam – President (25 years of experience)
Mr. Gilliam is the founder and president of the VANGUARD companies. In that role and with the assistance from an exceptionally qualified staff, he continues to active direct and oversee all corporate operations including Claims Handling, Claims Administration, Corporate Strategy Implementation, Marketing and Finances. Even with these diverse duties, Mr. Gilliam still maintains a pending, not out of necessity (considering the depth of the staff’s experience) but rather to ensure that corporate responsibilities don’t cause him to lose touch with the ever changing state of the adjusting profession. Mr. Gilliam continues to handle first party property losses and third party casualty claims in excess of seven figures, is frequently retained as an appraiser/umpire to assist in independent claims resolution and often utilized as a court sanctioned defense expert in property, casualty and transportation related cases. With claims experience in almost every line of coverage and having worked for carriers, agencies, TPAs and IAs, Mr. Gilliam remains the driving force behind VANGUARD’s impressive growth.

Martha Gilliam – Corp. Secretary/Treasurer (25 years of experience)
In her role as co-founder and Corporate Secretary/Treasurer, Ms. Gilliam works diligently behind the scenes to ensure that corporate financials are current and in a consistent state of compliance. Additionally, responsibility for report generation, invoicing, collections, financial forecasting, all fall to Ms. Gilliam and her support team of bookkeepers, accountants and financial clerks. Ms. Gilliam also oversees and reviews the financial component of monthly bordereaux completion. Her steady oversight is a determining factor in VANGUARD’s on-going expansion.

Carl Gilliam – Vice President (Retired)
Although coming from a non-insurance background, Mr. Gilliam’s 50 plus years of business experience as a Computer Design and Electrical Engineer are always available to VANGUARD management. Involved in the founding of VANGUARD from the earliest days, Mr. Gilliam still offers daily logistical and computer data support to VANGUARD staff and valuable wisdom and advice to VANGUARD’s management team.

Nicole Goral – TPA Division Manager/Claims Supervisor (14 years of experience)
Ms. Goral is a well known participant in the London Market having spent many years with a prestigious Managing General Agent operating as a Claims and Litigation Supervisor. In her role with Vanguard Claims Administration, Inc., Ms. Goral is responsible for overall management of TPA operations and often functions as the Account Manager for larger administration program. With 14 years of progressive experience organizing and administering claims investigation efforts, managing risk exposures engendered by property, general liability and automobile claims, Ms. Goral is a key component and important asset to VANGUARD’s growing operation.

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